What should I do in case of "network error"?

If you see this message, it typically means there’s a network issue and the app couldn’t upload your photos to our servers. Here’s what to do:

• Check your internet connection (Wi-Fi or mobile data).
• Make sure you're in an area with a strong signal.
• Reopen the app and go to the affected vehicle order — it should automatically retry uploading.
• If the issue continues, tap the photo and manually retry the upload.

To know more about the different image statuses you might see in the app, see our article “Understanding CarCutter Image Statuses”.